Steyning & District Good Neighbours Association Privacy Policy


Why we have this policy notice

In order for us to carry out our voluntary role of helping you with transport, etc, we need to collect and retain certain information about you. Having this information available to us makes it much easier for us to help with your needs. Modern legislation requires us to make you aware of the information we hold and what we will and will not do with it. This is usually referred to as General Data Protection Regulation (GDPR) and is designed to protect your privacy. In order to comply with this regulation, we have produced this policy. Please read it through carefully and if you have any queries contact us on our telephone number 01903 816181.

What personal data we collect from you

Information we need to carry out our voluntary work includes:

  • Your Full Name.
  • Your Address including Post Code.
  • Telephone Contact Details.
  • Other Personal Information about you that enables us to help you better with your needs, such as: if you use a stick or walking device, if you have a Blue Badge, which department at a hospital you have to attend.

How we use your Information

Your information is held upon the home computer of our secretary, accessible only with the use of a password. A hard copy is also kept in a folder which remains, at all times, in the possession of one of our co-ordinating team, the people who speak to you on the telephone. Your information will not be sold, exchanged, or given to any other organisation without your consent other than in an emergency, if we thought it necessary in order to help you. We do not sell or otherwise provide your personal information to third parties for marketing purposes.

Use of cookies on our website

All websites use cookies(small computer programmes embedded in the website) to enhance your experience when looking at the website. Our policy for using cookies can be found by clicking on the link at the bottom of any SGN website page.

How we store your data and for how long

We follow generally accepted standards for collecting, storing and protecting the personal information we collect from you. Your information is retained for no longer than is necessary to provide the type of assistance that you have asked us for and thereafter only as required by law. We will normally retain your data for a period of two years following our last contact with you.

 Withdrawing consent

You can withdraw consent to any use we make of your personal information by contacting us. However, if you withdraw your consent for us to hold and use your information, we may not be able to continue providing you with assistance.

Changes to our Privacy Policy

If we make material changes to our privacy policy, we will publish a notice on our website.

Access to your personal information

You have a right to request access to information held about you. Please contact us by telephone. We will respond as soon as possible and return any written information we have to you.

Right to complain

If you consider that we have failed to comply with this Privacy Policy and/or General Data Protection Regulation in relation to information about you which we hold or process, you have a right to make a complaint to the relevant supervisory authority, which in the UK is the Information Commissioner’s Office.

Contact us

If you have any questions regarding our privacy policy, or wish to withdraw your consent, please telephone:  01903 816181. We will respond to your request as quickly as we reasonably can.